Yahoo! tops! Google! on! customer! satisfaction! survey!
Yahoo! tops! Google! on! customer! satisfaction! survey!
A rare bit of good news for Yahoo!: “For the first time ever” - i.e. for the first time in five years - the beleaguered web portal has topped arch-rival Google on a much-discussed customer satisfaction survey sponsored by the University of Michigan.
With the University’s new report on search engines and portals, culled from its annual American Customer Satisfaction Index (ACSI) survey, Yahoo!’s customer satisfaction score jumped 3.9 per cent, while Google’s took a 3.7 per cent plunge. That puts Yahoo! at the top of the ACSI rankings, with a score of 79 (out of 100), with Google just behind at 78. Frankly, we find this very hard to believe.
Read more: theregister.co.uk
