BlackBerry struggles with second outage in less than a week

by admin December 24, 2009 at 12:40 pm

Research in Motion is trying to allay fears about its BlackBerry service, which suffered two e-mail outages in the last week.

The latest one occurred last night, following an earlier episode last Thursday night. The most recent event began yesterday afternoon affecting e-mail and Web browsing and continued into the evening. It was later attributed to updates to RIM’s BlackBerry Messenger service, according to the company.

“Root cause is currently under review, but based on preliminary analysis, it currently appears that the issue stemmed from a flaw in two recently released versions of BlackBerry Messenger (versions and that caused an unanticipated database issue within the BlackBerry infrastructure. RIM has taken corrective action to restore service,” the company said in a statement.

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