Google denies fault over Mail problems

by admin March 31, 2006 at 8:54 am

The search giant claims this has only happened in a ‘few cases’, with poor user account security to blame

Google has admitted that a few users’ Google Mail accounts were mistakenly deleted, but the search giant claims it is not responsible.

“We have seen a few cases where users report that their accounts have been deleted, and in each case our investigations have revealed that the accounts were deleted by someone with that account’s password. In these cases, we’re unfortunately unable to restore accounts,” a Google spokeswoman told ZDNet UK on Tuesday.

Google Mail service is known as Gmail in much of the world, but not in the UK as Google ceded the right to that name here after a legal fight. Despite being launched almost exactly two years ago it is still in beta.

To delete an account, users must follow the steps detailed on Google’s Web site and must re-enter their account password to confirm the operation.

Full story: ZDNet UK